This took place on my way to Rhode Island to attend the graduation ceremonies for members of the Initiative to Educate Afghan Women. The First Lady, Mrs. Bush, was scheduled to be there and so, due to the nature of the events, I had packed some good clothes and jewelry and decided to take everything in one carry-on. A flight attendant helped me place my suitcase in the overhead bin a few rows away from mine
as the space above my seat was taken.

After the plane was taxiing on the runway, I was informed that the Continental staff had moved my bag — supposedly to the lower storage area of the plane. In order to find whose bag it was, the Continental staff had gone into my suitcase and from my purse they got my return ticket and my name! Yet they did not have enough sense to at least give me my purse or to see if I needed anything (such as my medication) or wanted
anything (such as my jewelry) from the bag. Although they knew from my ticket that I had a connecting flight in New Jersey, they still didn’t gate check my bag, which would have allowed me to retrieve it upon exiting the plane at Newark to make my connection to Providence. Instead, they told me that they had checked it all the way through to Providence and handed me a handwritten number. Unsurprisingly, the bag vanished, along with my jewelry.

This is the most bizarre action I’ve ever known an airline to take with respect to a passenger’s carry-on luggage, and may well be the most egregious case of airline carelessness you have heard.

Still, it doesn’t stop here. Now Continental is claiming no responsibility and have retained Fulbright and Jaworski to fight me. They asked for receipts of all items over $100 which I told them I did not have, so — per their request and suggestion — I supplied them with credit card statements and personal letters from store managers who have records of my purchases. I thought that Continental had agreed to honor this information, but absolutely nothing came of it.

They took entirely unnecessary, unapproved, unilateral action over which I had no control and which directly resulted in the loss of my property. There was nothing I could have done to prevent this, and now they choose to pay exorbitant legal fees rather than
compensate me for the loss they caused.

Anjum Malik
512-472-6666- Office
512-799-5044- Cell
a.malik@houseoftutors.edu